Conduent Inc. is a major American business process outsourcing (BPO) and technology provider headquartered in Florham Park, New Jersey. Established in 2017 after a spin-off from Xerox, Conduent delivers innovative digital solutions for government agencies, healthcare organizations, transportation authorities, and Fortune 500 companies worldwide.
Services and Offerings
Conduent specializes in:
- Transaction processing for public and commercial clients
- Automation and analytics platforms
- Healthcare support, including medical billing and patient engagement
- Public sector services such as welfare card processing, Social Security, Medicaid screening, and food stamp benefits
- Electronic toll collection and transportation management systems
- Customer experience management and payment/eligibility verification
Recently, Conduent has accelerated AI integration into its products, improving fraud detection, optimizing contract analytics, and boosting operational efficiency for government benefit programs and client-facing solutions.
Business Milestones and Industry Role
Despite recent challenges—a major data breach affecting over 10 million users and fluctuating profits—Conduent is recognized for its scale, serving clients in 22 countries and powering critical infrastructure for healthcare, transit, and social services. The company posted $767 million revenue in Q3 2025 and continues to innovate with new business signings, advanced analytics, and expanded international facilities.
Conduent’s strategic partnerships and consistent operational improvements put it among the top U.S. providers for BPO and digital transformation, making it a pivotal player in managing essential government services and helping organizations drive progress through technology.